Not to be confused with "How To Request A Refund."
Every seller is entitled to their own refund policies. If you have your own, you must state it in the package's description.
Below are some scenarios of when you should and shouldn't refund a purchase. A reminder that these are just suggestions, not mandatory.
- Developer/customer agrees to refund the package
- Good faith that the customer deserves a refund - You believe that the user is not trying to scam
- The user hasn't downloaded the purchase yet - or they are on an unjailbreakable firmware/device. (This happens more often than you would think)
- The package isn't working as expected due to a bug - If you are already working on a bug fix, you can decline and tell them a fix will be out shortly
- User has not responded in 7 days of your last message
- You have solved the issue that made the customer want to receive a refund
- They did not leave a reason for why they are requesting the refund
- They are having issues downloading the package - direct them to Packix Customer Support
- Serial Refunders
- Bought the wrong version - Many times, you can just gift the user the correct version and not refund.
If you are ever unsure of something, feel free to contact us.